Enjoy your work more.
Great, well-supported technology will get you there.
Techsperience provides managed IT and strategic support for law firms across London and the Home Counties.
| You want | Techsperience |
|---|---|
| Fewer interruptions to your working day. | |
| Security you can evidence to clients, insurers and the SRA. | |
| A three-year plan and budget, with quarterly actions. | |
| Fixes that stay fixed. | |
| An IT team that takes the work seriously, and enjoys it. |
For private-practice firms of 20 to 150 staff, from £100 per user per month.
A 10-minute call on 020 7770 6120. If we're well-matched, we'll come to your office for a proper conversation.
An ordinary Tuesday
It's good when things work.
It's quarter to nine. People arrive, open their laptops and pick up where they left off. Priya has two completions this afternoon and the case management system is quick. A partner working from home finds last night's draft exactly where she left it. The new trainee's laptop was ready before he was.
Nobody mentions IT, which is how it should be.
Behind that ordinary morning, updates were installed after everyone had gone home, a suspicious email was quarantined before anyone saw it, and the Cyber Essentials renewal was dealt with weeks before it was due.
That's our job.
Techsperience ONE
What we do.
Your day runs smoothly.
Day-to-day IT support from a UK helpdesk, 8:30am to 6pm on weekdays, with every issue owned until it is fixed. Microsoft 365, devices and updates, all kept in order.
Your clients’ data stays safe.
Security monitoring around the clock, email security and anti-malware. We check your setup continuously against more than 150 standards, covering security, data protection and business continuity, and Cyber Essentials is included.
The SRA's expectations, in plain English →You know what’s coming.
Every quarter we sit down with the partners to agree budget, roadmap and risk, on one page. It's advice from people who already know how your firm works.
The plan gets done.
The improvements on the roadmap get done, by the people who already know your systems. Projects are quoted separately, and we only take them on for firms we support.
The first three are included in the monthly fee.See the full service →
Working with us
The people behind it.
We like solving problems, and we like explaining them in plain English once they're solved. Whoever picks up the phone owns your problem until it's gone, so you never have to tell the story twice.
The people who answer your calls are the people who know your systems, and the people who plan your next year with the partners. When we spot something that could become a problem, we tell you while it's still small.
We'd rather meet you than send a brochure, so the first proper conversation happens at your office.
We do get quietly excited about a well-run update schedule. We've learnt not to mention it at dinner parties.
Why law firms trust us
The facts, briefly.
- Since 199927 years running IT
- Law firmsPrivate practice, 20 to 150 staff
- Techsperience ONEOne package, one monthly fee
- 150+ standardsChecked continuously
- Every quartervCIO planning with the partners
- 24×7Security monitoring
- Published pricing£100 to £150 per user per month
- 17 minutesThe fix that won our first client
What clients notice
The top three things our clients say improve
when we support their firm.
Fewer lost afternoons.
Fee-earners stop losing billable time to IT. When something does go wrong, whoever picks up the phone owns it until it's gone, and the same problem doesn't come back next week, because we fix the cause rather than just closing the ticket.
No more nasty surprises.
Problems turn up while they're still small and dull. Every quarter we score your environment against more than 150 standards and agree the plan with your managing partner and practice manager, so what needs doing is on the firm's agenda, not lost in a ticket queue.
Straight answers on security.
When a client or panel asks how you protect their data, you can explain the how, the why and the what with confidence. Cyber Essentials, SRA expectations and an ISO 27001 path are built in from the start, not quoted for the week someone asks for evidence.
Curious where your firm stands on the third one? See whether someone could send email pretending to be you. It takes five seconds.Try the free Email Security Check →
Why a law-firm specialist
We don't only run law firms' IT.
We live in the legal industry.
We build our own matter-management software for small firms, Clearmatter. We publish a free operations field manual for the people running small law firms, Operate Legal. Between us we've sat in on more intake calls, billing conversations and SRA audit prep meetings than is healthy.
When we tell a managing partner that something will or won't work for their firm, we're not guessing. We're telling them what we've already watched happen.
Where we work
Close enough to be
at your office when it matters.
We work with firms across London and the Home Counties: Surrey, Kent, Essex, Hertfordshire, Berkshire and Buckinghamshire. National managed IT firms can't credibly promise to be in your reception by lunchtime. We can. That's why we drew the line where we did.
We come to you for the first proper conversation, too.Let's meet at your office →
Pricing
Pricing you can plan around.
Per user, per month, between £100 and £150 depending on complexity. Headline figures on the page, with the factors that move a firm within the range explained.
See pricing →Comparing quotes? What IT should cost per user in a law firm.
Ben's story
It started with my dad.
“It started with my dad, losing his days to computers that should have been helping him. 27 years on, I still love giving people their time back.”Ben Morris, founder
Techsperience started with a son fixing his dad's computers. Ben's dad ran the family manufacturing business, 400 people at its peak, and in the 1990s he was also, unofficially, its tech support. Every hour he spent on a frozen PC was an hour he wasn't running the company. So Ben fixed things, and gave him his time back.
In 1999 that became a business. Our first support client was the UK's first long/short market-neutral hedge fund, won in a beauty parade by fixing in 17 minutes a problem two rival firms said couldn't be solved. 27 years later we look after law firms instead, and the principle hasn't moved: a senior partner's time shouldn't be eaten by computer problems, and the firm running the technology should be involved long before something breaks.
It's still the same idea. Good technology should give people their time back, so they can enjoy their work more.
Frequently asked
Questions about the firm.
What does Techsperience do?
Techsperience provides managed IT support for private-practice law firms of 20 to 150 staff across London and the Home Counties. We run the day-to-day IT, including the helpdesk, Microsoft 365, devices and security, and fix problems at the cause so they stop coming back. We review every client’s environment continuously against more than 150 standards, and agree a technology plan covering budget, roadmap and risk with the managing partner and practice manager every quarter.
What kind of firm does Techsperience work with?
SRA-regulated private-practice law firms with between 20 and 150 staff, based in London or the Home Counties. Large enough that IT problems cost real billable time; small enough that the partners still make the decisions themselves and want an IT firm that can sit at that table.
Where is Techsperience based, and which areas do you cover?
Our office is at The Old Truman Brewery on Brick Lane, London E1. We work with firms across London, Surrey, Kent, Essex, Hertfordshire, Berkshire and Buckinghamshire. It is a deliberate radius, so we can be at your office when something needs a person in the room rather than a remote session.
How is Techsperience different from other IT companies for law firms?
Most managed IT contracts sell tickets and uptime. Techsperience sells a plan. The helpdesk is the floor; the product is continuous technology alignment and quarterly vCIO time with the partners, included in the monthly fee rather than sold as an upsell. Cyber Essentials, SRA expectations and an ISO 27001 path are built into how we run your environment from day one.
How long has Techsperience been going?
Techsperience was founded in 1999 and has spent 27 years running IT for firms where a lost afternoon is a lost fee. The company is Techsperience Limited, registered in England and Wales.
How do we get started with Techsperience?
A ten-minute call to see whether we are well-matched. If we are, we come to your office for a proper conversation about how the firm works and what is getting in its way. There is no charge for either, and no obligation to go further. You can also take the free IT Health Check on this site first, without speaking to anyone.
Weighing up a change? Read how to choose IT support for a law firm, and how to switch provider without disruption.